richdadfoods@gmail.com

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+919003047249

Shipping Policy

Shipping Policy – Richdad Foods Industries

Thank you for choosing Rich Dad Biscuits! We are committed to getting your delicious, homemade biscuits to you as quickly and safely as possible. Below you’ll find important details about our shipping process.

1. Shipping Areas

We currently offer shipping to the following areas:

  • Domestic Shipping: Across India
  • International Shipping: Not available at this time

Please note that shipping rates and delivery times may vary depending on your location.

2. Processing Time

  • Order Processing: All orders are processed within 1–3 business days from the date they are received, excluding weekends and holidays.
  • Delays: During peak seasons (e.g., holidays or special promotions), processing times may be slightly longer. You will be notified if your order is delayed beyond the standard processing time.

3. Shipping Methods and Delivery

Once the product has been shipped, it will be delivered within 5–7 business days depending on your location and the courier service.

We offer the following delivery options:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days (available in select areas)
  • Overnight Shipping: Next business day (subject to location)

Shipping costs are calculated at checkout based on the weight of your order and delivery address.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking updates to appear.

5. Shipping Restrictions

We are currently unable to ship to P.O. boxes or APO/FPO addresses. Certain products may also have shipping restrictions based on your location.

6. Order Changes

Once an order has been processed and shipped, we cannot modify the shipping address or product details.
If you need to make changes before shipping, please contact us immediately, and we will do our best to accommodate your request.

7. Delivery Delays

While we strive for timely delivery, Richdad Foods Industries is not responsible for delays caused by couriers, weather conditions, or unforeseen events. If your order is delayed, you can contact the courier using your tracking number for updates.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 3–5 days of receiving your package.
We may request photos of the damaged product or packaging to help resolve the issue quickly.

9. Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us promptly. We will send the correct item or issue a refund if necessary.

10. Customer Responsibilities

Please ensure that the shipping address provided is accurate. Richdad Foods Industries cannot be held responsible for incorrect addresses or failed deliveries due to customer errors.

11. Contact Us

For any shipping-related questions or assistance, please reach out:
📧 Email: richdadfoods@gmail.com
📞 Phone: +91 90030 47249
🏠 Address: Fathima Nagar 5th Street, Vilar Road, Thanjavur 613006

Thank you for trusting Rich Dad Biscuits – a brand of Richdad Foods Industries – to bring homemade goodness straight to your door. We’re here to make your experience smooth and enjoyable!

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