Return and Refund Policy

At Rich Dad Biscuits, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help! Please read our Refund Policy below to understand how we handle returns, refunds, and exchanges.

1. Returns and Refunds Eligibility

Due to the nature of our products (baked goods), we can only accept returns for products that are:

Damaged during shipping
Incorrectly fulfilled (wrong item delivered)

We do not accept returns or issue refunds for products that are consumed or opened, unless there is an issue with the product’s quality (e.g., spoilage or contamination).

2. How to Request a Refund

If you believe your order is eligible for a return or refund, please contact us as soon as possible within 3–5 days of receiving your order. You can reach us via:

📧 Email: richdadfoods@gmail.com
📞 Phone: +91 90030 47249
🏠 Address: Fathima Nagar 5th Street, Vilar Road, Thanjavur 613006

Please provide the following information in your refund request:

Order number
Description of the issue (damaged product, wrong item, etc.)
Photos of the product (if applicable)

3. Processing Refunds

Once we receive your refund request and assess the issue, we will notify you of the next steps. If your refund is approved, it will be processed and credited to your original method of payment.

Refunds typically take 5–7 business days to process, depending on your payment provider. Please note that shipping fees are non-refundable.

4. Exchanges

If you received a damaged or incorrect item and would like an exchange, please let us know, and we will send a replacement product to you at no additional cost (subject to availability). The replacement process typically takes 5–7 business days. In some cases, a refund may be issued instead of an exchange.

5. Shipping Costs

Damaged/Incorrect Items: If your order was damaged during transit or you received the wrong item, we will cover the cost of return shipping.
Customer-Initiated Returns: If you are returning an item for reasons other than damage or error on our part, you will be responsible for the return shipping costs.

🚚 Delivery Timeline: Once the product has been shipped, it will typically be delivered within 5–7 business days, depending on your delivery location and courier availability.

6. Final Sale Items

Certain items may be marked as “final sale” and are not eligible for a refund. These items will be clearly noted on the product page, and no returns or exchanges will be accepted for these items.

7. Contact Us

If you have any questions regarding our refund policy or need assistance, please don’t hesitate to get in touch:

📧 Email: richdadfoods@gmail.com
📞 Phone: +91 90030 47249
🏠 Address: Fathima Nagar 5th Street, Vilar Road, Thanjavur 613006

Thank you for choosing Rich Dad Biscuits!
We appreciate your business and are here to ensure you enjoy the best experience possible.